PRIVACY POLICY
PNWGROOMS
Mobile Pet Grooming, Pacific Northwest
Last Updated: July 21, 2026
PNWGROOMS (“PNWGROOMS,” “we,” “us,” or “our”) provides mobile pet grooming services in the Pacific Northwest. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website, booking a service, or providing information to us, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, including:
• Contact information: name, service address, phone number, email address
• Pet information: your pet’s breed, age, weight, coat type, behavior notes, health conditions, and vaccination records, to the extent you share them with us
• Booking and appointment details
• Payment information, processed through our third-party payment processor (see Section 5)
• Photos or videos of your pet taken during a grooming appointment, where you’ve given permission
• Communications you send us, including texts, emails, and messages through our booking platform or social media
We may also automatically collect limited information when you visit our website, such as your IP address, browser type, and pages viewed, through standard analytics tools.
2. How We Use Your Information
• Schedule, confirm, and provide grooming services
• Process payments
• Send appointment confirmations, reminders, and service updates by phone, text, and email
• Respond to questions and provide customer support
• With your consent, send promotional offers, seasonal reminders, and other marketing messages
• Share pet photos/videos on our website or social media for marketing purposes, only where you’ve given permission
• Improve our services and website
• Comply with legal obligations
3. Text Messaging (SMS) Communications
By providing your mobile phone number and opting in, you consent to receive recurring text messages from PNWGROOMS, including appointment reminders, service updates, and marketing/promotional messages. Message and data rates may apply. Message frequency varies. Consent to receive text messages is not a condition of purchasing any service.
You can opt out at any time by replying STOP to any message; reply HELP for assistance. We do not sell or share your mobile number with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.
4. Email Communications
If you sign up to receive emails from us, we will only send you the type of communications you’ve signed up to receive. Every marketing email includes a way to unsubscribe, and we honor opt-out requests promptly. We do not use false or misleading subject lines. You may also opt out at any time by emailing us at manila@pnwgrooms.com or writing to us at the address below.
5. Payment Information
Payments are processed through a third-party payment processor. We do not store your full credit or debit card number on our own systems. Our payment processor maintains its own security and privacy practices consistent with industry standards (PCI DSS).
6. How We Share Information
We do not sell your personal information. We may share information with:
• Service providers who help us operate our business (e.g., booking software, payment processing, SMS/email platforms), who are only permitted to use your information to provide services to us
• Legal or regulatory authorities, if required by law or to protect our rights, safety, or property
• A successor business, in the event of a merger, sale, or transfer of PNWGROOMS
• The public, only where you’ve given permission (e.g., sharing your pet’s before/after photos on social media)
7. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we’ve collected information from a child under 13 without parental consent, we will delete it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Your Choices and Rights
• Opt out of marketing texts (reply STOP) or emails (unsubscribe link)
• Request to review, correct, or delete the personal information we hold about you
• Ask us not to share your pet’s photos publicly
California residents may have additional rights under California law, including the right to request details about the categories of personal information we collect and to request deletion, subject to certain exceptions. To make any of these requests, contact us using the details below.
11. Third-Party Links
Our website may link to third-party sites (such as our booking platform or social media pages). We are not responsible for the privacy practices of those third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Continued use of our services after changes take effect means you accept the updated policy.
13. Contact Us
PNWGROOMS
158 SW 148th St, Unit 1179
Burien, WA 98166
manila@pnwgrooms.com